Frequently Asked Questions
Everything you need to know about our heavy-duty tools and services.
What is the typical shipping lead time for Fireball Tool orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days depending on your location and the weight of the items.
Do you offer international shipping?
Yes, we ship our tools worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country and total package weight.
What is your return policy for precision tools?
We offer a 30-day return policy for unused items in their original packaging. Please note that precision squares and cast iron surfaces must be returned in pristine condition to qualify for a full refund.
Are Fireball Tool products covered by a warranty?
We stand by the quality of our craftsmanship. Our tools are covered against manufacturing defects for one year from the date of purchase. This does not cover normal wear and tear or misuse.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.